Last updated on: September 5, 2024

This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use the Service and informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words where the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account refers to a unique account created for you to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Protokol B.V., Keizersgracht 391A, 1016 EJ, Amsterdam, Netherlands.
• Cookies are small files that are placed on your computer, mobile device, or any other device by a website, containing the details of your browsing history on that website among its many uses.
• Device means any device that can access the Service, such as a computer, a cell phone, or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the website and SaaS product Balloon.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, provide the Service on behalf of the Company, or to assist the Company in analysing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Balloon, accessible from https://www.balloon.xyz/.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Company name
• Job title

This data is collected through Zoho CRM for communication purposes.

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as your device’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, and the type of mobile internet browser you use.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. Tracking technologies used include cookies, beacons, and scripts to collect and track information and to improve and analyse our Service.

For more details, see our Cookie Policy.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor usage.
• To manage your Account.
• To contact you via email or other electronic communications.
• To send newsletters or special offers (only if you opt-in).
• To monitor and analyse website traffic via Google Analytics.
• To manage your requests.

We use Zoho CRM for email communications and customer relationship management.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices. This means that your information may be transferred to and maintained on computers located outside of your jurisdiction. We will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy.

Disclosure of Your Personal Data

We may disclose your Personal Data in the following situations:

• Business Transactions: If the Company is involved in a merger, acquisition, or asset sale.
• Law Enforcement: If required by law or in response to valid requests by public authorities.
• Legal Requirements: We may disclose your Personal Data if necessary to comply with legal obligations, protect and defend our rights, investigate wrongdoing, or protect against legal liability.

Security of Your Personal Data

We strive to use commercially acceptable means to protect your Personal Data, but no method of transmission over the Internet or method of electronic storage is 100% secure.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If we become aware of such data collection, we will take steps to remove it.

Links to Other Websites

Our Service may contain links to third-party websites that are not operated by us. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content or privacy policies of any third-party sites or services.

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

Contact Us

If you have any questions about this Privacy Policy, you can contact us at:

• Email: balloon@protokol.com
• Address: Keizersgracht 391A, 1016 EJ, Amsterdam, Netherlands

This Privacy Policy is effective from September 5, 2024.